This Refund Policy governs the manner in which RIDE Caribbean issues refunds to customers who use the services of RIDE Caribbean from the http://ridecaribbean.com website ("Site"). This refund policy applies to the Site and all services offered by RIDE Caribbean.

REFUND POLICY

Please read this policy carefully.  This Refund Policy is with reference to:

DRIVER: A Driver  may lodge a formal complaint via the support form in our help section if he/she believes that a refund to a Rider was unjustified and that the service was adequately provided. After a thorough investigation of the matter a Drivers account may be refunded if the Rider or RIDE Caribbean is found to be at fault.

RIDER: A Rider may lodge a formal complaint via the support form in our help section  if he/she believes that the service was not adequately provided. After a thorough investigation of the matter a Riders account may be refunded if the Driver or RIDE Caribbean is found to be at fault.

ADVANCE BOOKINGS: Customers have up to 72 hours before a confirmed booking date to cancel or make changes to bookings to be eligible for a refund.

We recommend contacting us for assistance if you experience any issues. Thank you for for considering and using the services of  RIDE Caribbean. Updated October 09, 2019

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RIDE Caribbean is a registered company in England and Wales No.11863292 and in Saint Lucia No. 2019/B363.

Kenworthy Road
E9 5RF, London
United Kingdom
Bridge Street
LC04 302, Castries
Saint Lucia