This Refund Policy governs the manner in which RIDE Caribbean issues refunds to customers who use the services of RIDE Caribbean from the http://ridecaribbean.com website ("Site") and/or ROED mobile application ("App"). This refund policy applies to the Site/App and all services offered by RIDE Caribbean and ROED.

REFUND POLICY

Please read this policy carefully.  This Refund Policy is with reference to:

DRIVER: A Driver  may lodge a formal complaint via the support form in our help section if he/she believes that a refund to a Rider was unjustified and that the service was adequately provided. After a thorough investigation of the matter a Drivers account may be refunded if the Rider or RIDE Caribbean/ROED is found to be at fault.

RIDER: A Rider may lodge a formal complaint via the support form in our help section  if he/she believes that the service was not adequately provided. After a thorough investigation of the matter a Riders account may be refunded if the Driver or RIDE Caribbean / ROED is found to be at fault.

MERCHANT: RIDE Caribbean and/or ROED is not responsible for the cost of purchased items or refunds for purchased items. There is a processing fee per transaction. There will be no refund of the transaction fee. A Merchant may lodge a formal complaint via the support form in our help section if he/she believes that the service was adequately provided. After a thorough investigation of the matter a Merchants account may be refunded if the Driver or RIDE Caribbean/ROED is found to be at fault.

ADVANCE BOOKINGS: Customers have up to 48 hours before a confirmed booking date to cancel or make changes to bookings to be eligible for a refund.

COURIER SERVICES: There will be no refunds of delivery fees after delivery of customer packages. Please make sure that your information is correct to avoid any delays.

MOBILE WALLET: RIDE Caribbean and ROED charges a processing fee per transaction when you use your mobile wallet at select partners. This is a non refundable fee.

We recommend contacting us for assistance if you experience any issues. Thank you for for considering and using the services of  RIDE Caribbean.

Do you need OUR Services in your LOCATION?
DO YOU HAVE QUESTIONS OR NEED SUPPORT? 
Join BUSINESSES who partner with us.
TERMS
 
Rider
Driver
Refund
Security
Merchant
COMPANY
 
News
 
About
Money
Services
Contact us
Install ROED Rideshare App
Install ROED Rideshare App

RIDE Caribbean is a registered company in England and Wales No.11863292 and in Saint Lucia No. 2019/B363.

71-75 Shelton Street
London, WC2H 9JQ
United Kingdom
Bridge Street
Castries, LC04 302
Saint Lucia, Caribbean